FAQ-about-Airline-and-Bangalore-Airport

Frequently Asked Questions

Disclaimer: This information is subject to change, based on Government of India and Government Karnataka directives.

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What are the latest guidelines for International passengers arriving in BLR Airport?

As per the circular issued by Govt. of Karnataka on August 8, 2020 the following guidelines are applicable for international passengers:

  • Travellers must submit self-declaration form on the Yatri Karnataka portal https://www.covidwar.karnataka.gov.in/ or https://parihara.karnataka.gov.in/service38/ at least 72 hours before the scheduled date of travel. Travellers who don’t fill the self-declaration form prior to travel can fill it on the flight (in duplicate). A copy of the same must be handed over to the Health & Immigration officials at BLR Airport.
  • Business/ short term travellers with a negative RT-PCR test report shall be exempted from quarantine. Such passengers shall also submit a declaration with respect to authenticity of the test report and will be liable for criminal prosecution, if found otherwise. The test report should be produced upon arrival at BLR Airport.
  • All passengers must download Aarogya setu app, Quarantine watch app and Apthamitra App on their mobile devices. (https://covid19.karnataka.gov.in/new-page/softwares/en
  • All arriving passengers will undergo screening protocols upon arrival including, submission of self-reporting form, thermal scanning, pulse oximeter reading and a check of the mandatory apps, as specified above.
What is the process of categorisation of symptomatic & asymptomatic passengers upon arrival at BLR Airport?
  • Symptomatic passengers will be segregated from other passengers and sent to a dedicated COVID Health Centre for testing.
    • If tested positive by Rapid Antigen Test, passengers will be sent for home isolation or shifted to a COVID hospital, as applicable.
    • If tested negative by Rapid Antigen Test, the sample shall be tested for RT-PCR. If positive, passengers will be advised for home isolation or shifted to a COVID hospital, as applicable. If negative, passengers will be advised to be home quarantined for 14 days.
  • Asymptomatic passengers will be sent for home quarantine for a period of 14 days. If home quarantine is not possible, passengers shall be allowed institutional quarantine (Government or Private ).
What are the protocols for international business travellers or short-term travellers arriving at BLR Airport?
  • To establish as a business traveller, one must show the following documents in original: a) confirmed return ticket of not more than 7 days from date of arrival b) purpose of visit/invitation letter c) place of stay / hotel reservation d) valid visa.
  • Travellers coming for short duration of 48 hours from arrival are exempted from COVID-19 test and quarantine.
  • If the duration of stay is more than 48 hours and less than 7 days, then COVID-19 test shall be done on arrival and after getting a negative report, the visitor can proceed for his personal/work engagements
  • Passengers who come with a negative RT-PCR test report, conducted within 96 hours prior to journey, shall be exempted from testing on arrival.

 

What are the guidelines for students arriving in Bengaluru?

Students writing exams in Karnataka shall be exempt from home quarantine after testing negative by Rapid Antigen Testing or if they submit a negative RT-PCR test report conducted within 96 hours prior to undertaking the journey.

 

 

What is the cost of COVID-19 test, if done upon arrival at the Airport?

The cost of COVID-19 test shall be borne by the passengers (RAT: Rs 700 | RT-PCR: Rs 2,000) or as per guidelines issued by Govt. of Karnataka from time-to-time.

 

What are the directives for international transit passengers arriving at BLR Airport?

 

As per the circular issued by Ministry of Civil Aviation dated August 7, 2020, passengers arriving on an international flight with a connecting domestic flight to another State shall be permitted to travel based on the following directives:

  • Upon arrival, passenger must undergo thermal screening and submit a self-declaration form
  • Passengers with negative RT-PCR test report, conducted within 96 hours prior to their journey, must show their report to State Govt. officials for validation.
  • Passengers will be exempt from hand-stamping and be permitted to proceed to their domestic connecting flight

 

What is an Air Bubble flight?

An Air bubble is a bilateral arrangement between two countries where airlines from both countries can operate international flights with a set of regulations and restrictions. By the terms of this arrangement, flights will be allowed to operate until August 31, 2020.

How many Air Bubble flights are operating from BLR Airport?

The countries allowed to operate Air Bubble flights to/ from India are France, Germany, UAE and USA,. Please contact the following Airlines for the latest flight schedules/ destinations. 

    I. Lufthansa  (1800 102 5838) / https://www.lufthansa.com/in/en/homepage

    II. Air France/KLM Royal Dutch Airlines (1800 4192 033/ +91 124 623 3502) / https://wwws.airfrance.in/ /

    III. Emirates (+91 91670 03333) / https://www.emirates.com/in/english/

    IV. Etihad Airways (1800 123 3901) / https://www.etihad.com/en-in/

    V. Air India (1860-233-1407 / 0124-264-1407/ 020-2623-1407) / http://www.airindia.in/

    VI. Air India Express (+91 44 4001 3001) / https://www.airindiaexpress.in/

    VII. IndiGo (+91 0124 617 3838 / +91-9910383838) / https://www.goindigo.in/

For further details, please refer to the website of Ministry of Civil Aviation, India https://www.civilaviation.gov.in/en/about-air-transport-bubbles

 

Requirements for Passengers to Travel to other Countries.

 

Country       Reference Links – Information shared by respective countries      Information shared by Airlines 
France https://www.diplomatie.gouv.fr/en/coming-to-france/coronavirus-advice-for-foreign-nationals-in-france/   Air France
Germany https://www.bmi.bund.de/SharedDocs/faqs/DE/themen/bevoelkerungsschutz/coronavirus/coronavirus-faqs.html#doc13738352bodyText3 Lufthansa
United States https://travel.state.gov/content/travel/en/international-travel.html
United
UAE https://u.ae/en/information-and-services/justice-safety-and-the-law/handling-the-covid-19-outbreak/travelling-amid-covid-19 Etihad & Emirates

 

 

Passengers should connect with Airlines and confirm their eligibility for travel to a specific country, by referring to the guidelines available on the respective country’s regulatory website, as these guidelines are subject to change. 

 

When will scheduled international flight operations resume?

As per the DGCA circular dated June 26, 2020, all scheduled international commercial passenger flight services to and from India will remain suspended till 2359 hours on August 31, 2020. This restriction is not applicable to international cargo operations and flights specifically approved by DGCA.
 

Is Seva Sindhu mandatory for all arriving passengers?

Domestic passengers arriving at BLR Airport must register on the Seva Sindhu portal of Government of Karnataka , before boarding.

As per Government of Karnataka orders, those who fail to register, or provide incorrect information, shall attract penal action as per section 51(b) of The Disaster Management Act 2005 and section 188 of the Indian Penal Code.
 

What is the quarantine rule for passengers arriving in Bengaluru from All States?

As per a Government of Karnataka order dated July 6, 2020, passengers arriving from all States – including Maharashtra – must follow 14 days of home quarantine.

 

 

What are the guidelines for business travellers arriving in Bengaluru?
Business travellers returning within 48 hrs of arrival:

• Must carry a valid return ticket. Details of the person(s) intended to meet with during your stay in Karnataka, must be shared.
• No quarantine and hand stamping
 
Business travellers returning within 7 days of arrival:

• Must carry a valid return ticket. Details of the person(s) intended to meet with during your stay in Karnataka, must be shared.
• COVID test (self-paid) will be done on Arrival at the Airport, followed by Institutional quarantine for 48 hrs until the results are received.
• Exempted from quarantine & test if ICMR approved COVID negative test report (of not more than 48 hrs) is presented upon arrival.
 
What if a passenger is found symptomatic on arrival from All States ?

As per a GoK circular, if a passenger is symptomatic on arrival from any State, the passenger will be taken to a designated COVID-19 hospital for further examination. If tested negative 14 days of home quarantine must be followed.

 

Will F&B and retail outlets be open at Airport?
  • All F&B and retail outlets inside the Terminal and at the Kerb will be open, with limited seating
  • Passengers can opt for take-away and make digital payments
  • Sanitisers will be available at outlets
  • Pre-order food from FSTR tab on BIAL website / order at FSTR kiosks inside the Terminal. Takeaway from the outlet or have it delivered to you.
Will taxis operate to and from airport?
  • Yes, taxi services will be operational. All taxis will be sanitised and the drivers will be screened before every trip.
  • Able-bodied passengers are advised to load their luggage into the car without driver assistance.
  • Masks are mandatory for both drivers as well as passengers.    
What are the quarantine guidelines for Transit passengers?

Transit passengers at BLR Airport are not subject to quarantine if they do not exit the Terminal. However, health screening protocol will be applicable for transit passengers.   

What does self-quarantine mean?

Self-quarantine is for people who have no symptoms but stay home to reduce the risk of getting sick/ spreading the virus.
Ensure that you stay at home for the mandated 14 days.
Avoid all situations that could infect people, including social & public gatherings or public transport.
Limit movement within your home to a room/ area. Avoid close interaction with people at home.
Use your own bathroom, if you can. If not, wipe surfaces after use. Do not share towels, soap, plates, cutlery, etc.
Wash your hands with soap and water. Clean/ sanitise surfaces that may be contaminated such as counters, tabletops, doorknobs, tables, etc.
Keep tissues and hand sanitizer handy. Always discard used tissues in a closed bin.
Monitor your symptoms. If your health deteriorates, contact your doctor/ healthcare facility immediately.

Is it safe to consume food and drink at BLR Airport?

We are working with F&B outlets to ensure:
Customer-facing areas of outlets are sanitised every 2 hours.
No shaking hands - Namaste is the standard greeting.
All kitchen staff involved in food production are mandated to use sanitisers frequently.
Masks are mandatory for operations and kitchen staff.
Mandatory medical check-up in case of flu-like symptoms.

How safe is it to use washrooms at the Airport?

Washroom hygiene has always been a high-priority at BLRAirport.
Washrooms are cleaned and sanitised round the clock.
Soap and tissue paper are regularly re-stocked.

What is BLR Airport doing to sanitise its facilities?

The safety of passengers is our top priority.
Supported by well-trained housekeeping staff, sanitising and deep cleaning of the terminal is on round the clock. It includes hourly sanitisation, and fumigation every 6 hours.
Hand sanitisers are available at 400+ locations within the Airport.
Face masks and gloves are available at the Airport Pharmacy.
Medical waste is disposed in a scientific manner.

Where can I get more information on COVID-19?

Please contact: Ministry of Health & Family Welfare’s
24X7 helpline +91-11-23978046
or
email: ncov2019@gmail.com