FAQ-about-Airline-and-Bangalore-Airport

Frequently Asked Questions

Disclaimer: This information is subject to change, based on Government of India directives.

Get answers to all your queries on travel. To know more, write to us on feedback@bialairport.com

 

FAQs on Custom Bengaluru Airport

The ‘Guide for Travellers’, updated on August 27, 2020, was released by the Central Board of Indirect Taxes and Customs, GoI, for the easy reference of passengers/ travellers arriving in India. For further details, please visit www.cbic.gov.in.

Click here  to view the detailed FAQs on the Customs process at BLR Airport. 


Frequently Asked Questions: Air Bubble 

What is an Air Bubble flight?

An Air bubble is a bilateral arrangement between two countries where airlines from both countries can operate international flights with a set of regulations and restrictions. By the terms of this arrangement, flights will be allowed to operate until August 31, 2020.

How many Air Bubble flights are operating from BLR Airport?

 

 

 

Following Airlines are currently operating AirBubble/repatriation flights from BLR Airport (subject to change):  

  Lufthansa Airlines    1800 102 5838      https://www.lufthansa.com/in/en/homepage    
Air France/KLM   1800 4192 033/+91 124 623 3502  https://wwws.airfrance.in/  
Etihad   1800 123 3901  https://www.etihad.com/en-in/  
Air India   1860-233-1407 / 0124-264-1407/ 020-2623-1407  http://www.airindia.in/
Air India Express   +91 44 4001 3001  https://www.airindiaexpress.in/
IndiGo   +91 0124 617 3838 / +91-9910383838  https://www.goindigo.in/
British Airways  1860 180 3592  https://www.britishairways.com/travel/home/public/en_in
Emirates  +91 91670 03333  https://www.emirates.com/in/english/
Etihad   1800 1233901  https://www.etihad.com/en-in/
GoAir  1800 2100 999 / +91 22 6273 2111 / 080-22012001  https://www.goair.in/
Malaysia Airlines   1 300 88 3000 / +603 7843 3000  https://www.malaysiaairlines.com/in/en.html
Qatar Airways  +91 79 6155 6000, +91-79 4021 6698  https://www.qatarairways.com/en-in/homepage.html
Vistara  +91 9289228888  https://www.airvistara.com/in/en

For further details, please refer to the website of Ministry of Civil Aviation, India https://www.civilaviation.gov.in/en/about-air-transport-bubbles

 

 

 

 

Requirements for Passengers to Travel to other Countries.
Country        Useful Links – Respective Country’s Government   Information from Airlines   
France  https://www.diplomatie.gouv.fr/en/coming-to-france/coronavirus-advice-for-foreign-nationals-in-france/   https://www.airfrance.in 
Germany  https://www.bmi.bund.de/SharedDocs/faqs/DE/themen/bevoelkerungsschutz/coronavirus/coronavirus-faqs.html#doc13738352bodyText3  https://www.lufthansa.com 
United States 
UAE https://u.ae/en/information-and-services/justice-safety-and-the-law/handling-the-covid-19-outbreak/travelling-amid-covid-19 
United Kingdom  https://www.gov.uk/uk-border-control 
Netherland  https://www.government.nl/topics/coronavirus-covid-19/tackling-new-coronavirus-in-the-netherlands/travel-and-holidays/visiting-the-netherlands  https://www.klm.com 
Qatar  https://covid19.moph.gov.qa/EN/Pages/Qatar-Travel-Policy.aspx  https://www.qatarairways.com 
Japan  https://www.mofa.go.jp/ca/fna/page4e_001053.html  http://www.airindia.in 
Malaysia 
Saudi Arabia  https://www.visitsaudi.com/en/covid-19-information-page  https://www.goindigo.in 
Muscat  https://www.moh.gov.om/en/-57  https://www.airindiaexpress.in 
Kuwait  https://kcasr.dgca.gov.kw/aviation-safety-department/novel-coronavirus/  https://www.goindigo.in 
Singapore https://www.mfa.gov.sg/Services/Singapore-Citizens/COVID-19-Travel-Restrictions  https://www.airindiaexpress.in 

 

IATA Travel service link for all updated country specific travel regulations https://www.iatatravelcentre.com/world.php

 

 

What are the eligibility criteria for passengers to travel on Air Bubble flights?

The MoCA order, dated August 10, 2020 has outlined eligibility criteria for passengers to travel on Air Bubble flights. Domestic and International carriers are permitted to onboard passengers who meet the following criteria  on flights operated between India and their respective countries:

I. United States of America (USA)

A. Inbound flights to India

a. Stranded Indian nationals
b. All Overseas Citizen of India (OCI) cardholders holding US passports, and
c. Foreigners (including diplomats) holding valid visas issued by an Indian Mission in any category covered under Ministry of Home Affairs (MHA) guidelines dated June 30, 2020

B. Outbound flights from India

a. Any Indian national holding any type of valid US visa. The airline must ensure that there is no travel restriction for Indian nationals to enter USA with the particular visa category before issue of ticket/ boarding pass to the Indian passenger
b. US citizens, legal permanent residents, and foreign nationals holding valid US visas
c. Seamen of foreign nationalities/ holding Indian passports, subject to clearance from the Ministry of Shipping

II. Canada

A. Inbound flights to India

a. Stranded Indian nationals
b. All Overseas Citizen of India (OCI) cardholders holding Canadian passports, and
c. Foreigners (including diplomats) holding valid visas issued by an Indian Mission in any category covered under Ministry of Home Affairs (MHA) guidelines dated June 30, 2020 (possible to do a hyperlink to this policy?)

B. Outbound flights from India

a. Stranded Canadian nationals/ residents
b. Any Indian national holding any type of valid Canadian visa. The airline must ensure that there is no travel restriction for Indian nationals to enter Canada with the particular visa category before issue of ticket/ boarding pass to the Indian passenger
c. Seamen of foreign nationalities/holding Indian passports, subject to clearance from the Ministry of Shipping


III. United Kingdom

A. Inbound flights to India

a. Stranded Indian nationals
b. All Overseas Citizen of India (OCI) cardholders holding British passports, and
c. Foreigners (including diplomats) holding valid visas issued by an Indian Mission in any category covered under Ministry of Home Affairs (MHA) guidelines dated June 30, 2020

B. Outbound flights from India

a. Stranded UK nationals/ residents, foreign nationals transiting through UK or spouses of these persons, whether accompanying or otherwise
b. Any Indian national holding any type of valid UK visa and intended for UK only. The airline must ensure that there is no travel restriction for Indian nationals to enter the UK with the particular visa category before issue of ticket/ boarding pass to the Indian passenger
c. Seamen of foreign nationalities/holding Indian passports, subject to clearance from the Ministry of Shipping


IV. United Arab Emirates (UAE) 

A. Inbound flights to India

a. Stranded Indian nationals
b. All Overseas Citizen of India (OCI) cardholders holding UAE passports, and
c. UAE nationals (including diplomats) holding valid visas issued by an Indian Mission in any category covered under Ministry of Home Affairs (MHA) guidelines dated June 30, 2020 

B. Outbound flights from India

a. UAE nationals
b. ICA-approved UAE residents destined for UAE only
c. Any Indian national holding any type of valid UAE visa and destined for UAE only. The airline must ensure that there is no travel restriction for Indian nationals to enter UAE with the particular visa category before issue of ticket/ boarding pass to the Indian passenger

 

Frequently Asked Questions: General

 

What are the guidelines issued by Govt. of Karnataka for inter-state travellers ?
As per the circular issued by GoK on August 24, 2020, the following aspects pertaining to all inter-state travelers - including business & transit, students, leisure, etc. – arriving in Karnataka, irrespective of duration of stay or purpose of visit have been discontinued with immediate effect:  
• Registration on Seva Sindhu portal
• Entry and medical check-up at state borders, airports, bus stations and railway stations
• Screening at the receiving centres in the districts
• Categorisation of passengers
• Hand-stamping
• 14 days of quarantine
• Isolation and testing
• Enforcement of home quarantine 
 
If travellers are asymptomatic on arrival they can report to work or perform their activties in the State without requirement of 14 days home quarantine.  However, travellers must self-monitor their health for any symptoms of COVID-19. Travellers with COVID-19 symptoms on arrival must self-isolate immediately and seek medical consultation or call Apthamitra helpline 14410. 

 

Where can arriving international passengers fill the self-reporting form online?

As per the circular issued by Ministry of Health & Family Welfare, Govt. of India on August 2, 2020 the following guidelines are applicable for international passengers. 

  • All international passengers arriving at BLR Airport must submit the Air Suvidha self-reporting form on the online portal https://www.newdelhiairport.in/airsuvidha/apho-registration at least 72 hours before the scheduled travel.
  • Air Suvidha is an online system for international passengers to submit the form and declare their current health status. This form is mandatory and should be filled prior to boarding. In case of any exemption requests from standard quarantine procedures, the appropriate category needs to be updated with relevant documents. 
  • On submission, the application will be forwarded to the Airport Health Organisation (APHO) at BLR Airport. Upon arrival, passengers may show the application document in their email to the personnel manning the APHO counter.

 

What are the latest guidelines for International passengers arriving in BLR Airport?

As per the circular issued by Govt. of Karnataka on August 8, 2020 the following guidelines are applicable for international passengers:

  • Travellers must submit self-declaration form on the Yatri Karnataka portal https://www.covidwar.karnataka.gov.in/ or https://parihara.karnataka.gov.in/service38/ at least 72 hours before the scheduled date of travel. Travellers who don’t fill the self-declaration form prior to travel can fill it on the flight (in duplicate). A copy of the same must be handed over to the Health & Immigration officials at BLR Airport.
  • Business/ short term travellers with a negative RT-PCR test report shall be exempted from quarantine. Such passengers shall also submit a declaration with respect to authenticity of the test report and will be liable for criminal prosecution, if found otherwise. The test report should be produced upon arrival at BLR Airport.
  • All passengers must download Aarogya setu app, Quarantine watch app and Apthamitra App on their mobile devices. (https://covid19.karnataka.gov.in/new-page/softwares/en
  • All arriving passengers will undergo screening protocols upon arrival including, submission of self-reporting form, thermal scanning, pulse oximeter reading and a check of the mandatory apps, as specified above.
What is the process of categorisation of symptomatic & asymptomatic passengers upon arrival at BLR Airport?
  • Symptomatic passengers will be segregated from other passengers and sent to a dedicated COVID Health Centre for testing.
    • If tested positive by Rapid Antigen Test, passengers will be sent for home isolation or shifted to a COVID hospital, as applicable.
    • If tested negative by Rapid Antigen Test, the sample shall be tested for RT-PCR. If positive, passengers will be advised for home isolation or shifted to a COVID hospital, as applicable. If negative, passengers will be advised to be home quarantined for 14 days.
  • Asymptomatic passengers will be sent for home quarantine for a period of 14 days. If home quarantine is not possible, passengers shall be allowed institutional quarantine (Government or Private ).
What are the protocols for international business travellers or short-term travellers arriving at BLR Airport?
  • To establish as a business traveller, one must show the following documents in original: a) confirmed return ticket of not more than 7 days from date of arrival b) purpose of visit/invitation letter c) place of stay / hotel reservation d) valid visa.
  • Travellers coming for short duration of 48 hours from arrival are exempted from COVID-19 test and quarantine.
  • If the duration of stay is more than 48 hours and less than 7 days, then COVID-19 test shall be done on arrival and after getting a negative report, the visitor can proceed for his personal/work engagements
  • Passengers who come with a negative RT-PCR test report, conducted within 96 hours prior to journey, shall be exempted from testing on arrival.

 

What are the guidelines for students arriving in Bengaluru?

Students writing exams in Karnataka shall be exempt from home quarantine after testing negative by Rapid Antigen Testing or if they submit a negative RT-PCR test report conducted within 96 hours prior to undertaking the journey.

 

 

What is the cost of COVID-19 test, if done upon arrival at the Airport?

The cost of COVID-19 test shall be borne by the passengers (RAT: Rs 700 | RT-PCR: Rs 2,000) or as per guidelines issued by Govt. of Karnataka from time-to-time.

 

What are the directives for international transit passengers arriving at BLR Airport?

 

As per the circular issued by Ministry of Civil Aviation dated August 7, 2020, passengers arriving on an international flight with a connecting domestic flight to another State shall be permitted to travel based on the following directives:

  • Upon arrival, passenger must undergo thermal screening and submit a self-declaration form
  • Passengers with negative RT-PCR test report, conducted within 96 hours prior to their journey, must show their report to State Govt. officials for validation.
  • Passengers will be exempt from hand-stamping and be permitted to proceed to their domestic connecting flight

 

When will scheduled international flight operations resume?

As per the DGCA circular dated August 31, 2020, all scheduled international commercial passenger flight services to and from India will remain suspended till 2359 hours on September 30, 2020. This restriction is not applicable to Air Bubble flights, cargo operations and flights specifically approved by DGCA.   

Will F&B and retail outlets be open at Airport?
  • All F&B and retail outlets inside the Terminal and at the Kerb will be open, with limited seating
  • Passengers can opt for take-away and make digital payments
  • Sanitisers will be available at outlets
  • Pre-order food from FSTR tab on BIAL website / order at FSTR kiosks inside the Terminal. Takeaway from the outlet or have it delivered to you.

 

Is intercity Flybus service operational at BLR Airport?

Yes, KSRTC has restarted operations from BLRAirport to Mysore. Passengers can purchase their tickets by logging onto the KSRTC website or at the KSRTC ticket counter. 

Will taxis operate to and from airport?


  • Yes, taxi services will be operational. All taxis will be sanitised and the drivers will be screened before every trip.
  • Able-bodied passengers are advised to load their luggage into the car without driver assistance.
  • Masks are mandatory for both drivers as well as passengers.  

Is it safe to consume food and drink at BLR Airport?

We are working with F&B outlets to ensure:
Customer-facing areas of outlets are sanitised every 2 hours.
No shaking hands - Namaste is the standard greeting.
All kitchen staff involved in food production are mandated to use sanitisers frequently.
Masks are mandatory for operations and kitchen staff.
Mandatory medical check-up in case of flu-like symptoms.

How safe is it to use washrooms at the Airport?

Washroom hygiene has always been a high-priority at BLRAirport.
Washrooms are cleaned and sanitised round the clock.
Soap and tissue paper are regularly re-stocked.

What is BLR Airport doing to sanitise its facilities?

The safety of passengers is our top priority.
Supported by well-trained housekeeping staff, sanitising and deep cleaning of the terminal is on round the clock. It includes hourly sanitisation, and fumigation every 6 hours.
Hand sanitisers are available at 400+ locations within the Airport.
Face masks and gloves are available at the Airport Pharmacy.
Medical waste is disposed in a scientific manner.

Where can I get more information on COVID-19?

Please contact: Ministry of Health & Family Welfare’s
24X7 helpline +91-11-23978046
or
email: ncov2019@gmail.com